Make your next step count
Find where to file a complaint, what to include, and what to do next.
Choose a topic for practical guidance or an official government resource. Complaints are filed with the relevant agency, not on this website.
Collect receipts, emails, account details and other relevant documents.
Explain the problem and the resolution you are asking for.
If needed, follow the complaint process for the agency that handles your issue.
Understand the process. Follow the developments.
Consumer lawsuits
Browse dated case profiles, settlement status, and primary sources. See what existing claimants can do next.
Browse the case libraryClass actions
Start with the basics. The U.S. Courts glossary explains class actions and other court terminology.
Read the U.S. Courts glossaryPrepare your complaint here
Use your records to describe the problem, separate the disputed amount from other charges, and make a specific request.
Include the purchase date, a clear description of the problem, the outcome you want, and copies of relevant records. Keep a copy of what you send.
See USA.gov’s filing guideThe next steps depend on the organization receiving your complaint. Save the confirmation and follow its instructions for checking progress or providing more information. A complaint does not guarantee a refund.
Find the relevant official resource